Project is performing well

Report finds EU backed Employment Project is performing well against targets

An independent report into an EU backed employment project, which found high levels of satisfaction from participants and employers and an excellent employment-outcome rate, has been presented [17.10.13] to members of Neath Port Talbot Council.  

Members of the Economic and Community Regeneration Cabinet Board heard that the report by The Centre for Economic and Social Inclusion concluded South West Workways is performing well against its key outcome targets. Workways is funded by the European Social Fund through the Welsh Government.

Councillor Ali Thomas, Leader of Neath Port Talbot Council, said “The findings of this report demonstrate the effectiveness of the Workways project in helping people address the barriers which prevent them from finding employment. Workways continues to provide vital assistance to jobseekers across South West Wales.”

The report was based on a number of pieces of research including findings from an Ipsos MORI telephone survey of 721 participants, focus groups with participants and an assessment of the project’s performance against objectives based on project management information.

Key findings include:

  • “Workways is performing well against its key outcome targets, with high levels of satisfaction from participants and employers, and an excellent employment-outcome rate.”


  • “…half of project completers had entered work, and… over half of all participants have achieved positive outcomes. This is a considerable achievement given the economic environment.”


  • “Feedback from participants was very strong. Mentors were praised for addressing barriers holistically, and all considered that their experiences had exceeded expectations. In total, 84% of participants were satisfied with Workways, with 89% satisfied with their mentor and 87% were satisfied with the Employer Liaison Officer (ELO)”.


  • “Feedback on TJOs [Temporary Job Opportunities] was also strong. 89% were satisfied with their TJO, and those who had been on TJOs were considerably more likely to have entered work than those who had not (59% compared to 41%).


  • “Employers gave strong positive feedback on the support received from ELOs, in particular the fact that they were accessible, proactive and saw things from the employer’s perspective.”


  • “Mentors had excellent knowledge about other local projects, and it appeared to be helping to ensure that participants were referred to the most appropriate provision at the right time.”

Other key findings of the Ipsos MORI survey included:

  • Around 90% of participants reported that their Workways mentor was knowledgeable, understood their needs as an individual, and gave them the right support at the right time. Nearly 80% of respondents agreed strongly to all of these statements.


  • 86% of survey respondents agreed that their temporary job opportunity gave them useful experience in a job they wanted to do and that it was in a sector they were interested in.


  • Nearly two-thirds of employed participants were in full-time jobs of 30 hours per week or more (64%) and around one quarter working 16-29 hours (23%).  

Since getting a job with Workways, 16% of participants reported receiving a pay rise and 6% a promotion from their first employer. 10% of respondents had moved employer and received a higher wage. Finally, 13% had moved job and considered that their new job was better than their original job. All in all, a third (32%) of all those who had entered work reported that their career had progressed in one of the ways above.

Participants who were employed at the time of the survey had predominantly entered elementary occupations e.g. security guards, cleaners and construction labourers (35%), followed by administrative and secretarial occupations (14%).